Shipping Policy

Last updated: October 30, 2026

This policy explains how and when we ship your Epure Footwear order. If your question isn’t answered here, email us at info@epurefootwear.shop.

1. Processing time

Orders are packed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM local time, or at the weekend, are processed the next business day. During sales and busy seasons processing can take a little longer.

2. Delivery times and costs

Destination	Shipping cost	Estimated delivery after dispatch
Domestic	$5.00	2–5 business days
Asia-Pacific	$10.00	5–10 business days
North America & Europe	$15.00	7–15 business days
Rest of the world	$18.00	10–20 business days

Shipping is a flat rate per order based on your destination, and you’ll see it at checkout before you pay. Delivery times are estimates and can be affected by carriers, customs and public holidays.

3. Order tracking

When your order ships, we email you a tracking number. You can also check your order status at any time on our Track Your Order page.

4. Address changes and cancellations

Please check your shipping address carefully at checkout. To change it, email us within 12 hours of placing your order. Once an order has shipped we can no longer change the address.

5. Customs, duties and taxes

Orders shipped internationally may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping costs and are paid by the recipient. If a parcel is refused and returned to us, we refund the order minus the original shipping cost.

6. Delayed, lost or damaged parcels

If your tracking hasn’t updated for 10 business days, or your parcel arrives damaged, email us with your order number and photos of any damage. We’ll follow up with the carrier and send a replacement or a refund if the parcel is confirmed lost or damaged in transit.

7. Incorrect addresses

We can’t be responsible for parcels delivered to an incorrect address entered at checkout. If a parcel comes back to us because the address was incorrect or incomplete, we’ll contact you to arrange reshipping at your cost.