FAQs

Can’t find your answer here? Email info@epurefootwear.shop and we’ll get back to you within one business day.

Orders

How do I place an order?

Choose your shoe, pick a size, add it to your cart and check out. You’ll receive an order confirmation email straight away.

Can I change or cancel my order?

Yes, as long as it hasn’t shipped. Email us within 12 hours of ordering with your order number and we’ll update or cancel it.

How do I track my order?

When your order ships, we email you a tracking number. You can also check its status on our Track Your Order page using your order number and billing email.

Shipping

Where do you ship?

We ship to most countries worldwide. If we can’t deliver to your address, checkout will tell you before you pay.

How long does delivery take?

Orders leave us within 1–3 business days. Delivery usually takes 2–5 business days domestically, 5–10 business days across Asia-Pacific and 7–15 business days to North America and Europe. See our Shipping Policy for details.

Will I have to pay customs duties?

Orders shipped internationally may be charged import duties or taxes by the destination country. These are set by local customs and paid by the recipient.

Returns & Exchanges

What is your return policy?

You can return unworn, unwashed items in their original condition within 30 days of delivery. Read our full Refund & Returns Policy.

The size isn’t right. Can I exchange it?

Yes. Email us with your order number and the size you need, and we’ll arrange an exchange as long as it’s in stock.

My item arrived damaged or wrong. What now?

We’re sorry! Email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund at no cost to you.

Sizing & Care

How do your shoes fit?

Every product page lists the fit and fabric weight. If you’re between sizes, size up for a relaxed look or stay true to size for a closer fit.

Will my shoe shrink?

Our fabrics are pre-shrunk. Wash cold, inside out, and tumble dry low to keep the fit and colour looking new.

Payments

Which payment methods do you accept?

The payment methods available for your order are shown at checkout. All prices are in US dollars (USD).

Is my payment secure?

Yes. Payments are handled by PCI-DSS compliant payment providers, and we never see or store your full card details.

Account & Contact

Do I need an account to order?

No, you can check out as a guest. An account lets you see your past orders and save your addresses for next time.

How can I contact you?

Email info@epurefootwear.shop or use our contact form. We reply Monday to Friday, 9:00 AM – 5:00 PM (local time), usually within one business day.