Refund & Returns Policy

Last updated: October 30, 2026

We want you to love your Epure Footwear shoes. If something isn’t right, here’s how returns, exchanges and refunds work.

1. 30-day returns

You can return items within 30 days of delivery. To be eligible, items must be unworn, unwashed, free of marks or odours, and in their original condition and packaging.

2. Exchanges

Need a different size or colour? Email us with your order number and the item you’d like instead. We’ll exchange it as long as it’s in stock; if it isn’t, we’ll refund you.

3. How to start a return

Email info@epurefootwear.shop with your order number, the items you’re returning and the reason.
We’ll reply within one business day with the return address and instructions.
Pack the items securely and send them with a trackable service. Please don’t send a return without contacting us first.

4. Return shipping costs

Return shipping is paid by the customer unless the item arrived faulty, damaged or incorrect. Original shipping charges are non-refundable.

5. Refunds

When your return arrives, we inspect it and email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few extra days to show it.

6. Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn’t what you ordered, email us within 7 days of delivery with your order number and photos. We’ll send a replacement or a full refund, including shipping, at no cost to you.

7. Items we can’t accept

Items that have been worn, washed or altered
Items returned more than 30 days after delivery

8. Late or missing refunds

If you haven’t received your refund 10 business days after we confirm it, please check with your bank or card provider first, then email us and we’ll look into it.